Order Support

Need help with an order?

Use the Chat button to ask about an order, or sign in to your customer account to view available order information.

For faster support, include the order number, the email used at checkout and a short description of the issue. Do not send payment card numbers or passwords in a message.

Before dispatch

If an address needs correcting or an order needs to be reviewed, contact us as soon as possible. We can only change an order before it enters fulfillment.

After delivery

For a return, damaged item or wrong item, use the Shipping & Returns page and contact us with the order details.