Frequently Asked Questions

Orders and processing

Orders are prepared and dispatched within 2 business days. You will receive tracking information when it is available for your shipment.

Shipping

Shipping methods, rates and estimated delivery dates are shown at checkout when available for your destination. Delivery timing can vary by carrier, destination and customs processing.

Returns

Eligible items can be returned within 30 calendar days of delivery. Items should be unused, unworn and returned in their original condition. Read the full Refund Policy before sending anything back.

Product information

Material and care information is listed on each product page. Please follow the care instructions for the specific item. Do not apply a general durability claim to a different product or component.

Discounts

Use code WELCOME10 for 10% off a first order of $50 or more. The code is limited to one use per customer and cannot be combined with product or order discounts.

Need help?

Open the Chat button on the site or visit Contact us. Include your order number when asking about an existing order.